Frequently Asked Questions
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does shipping take?
Orders are typically processed within 1–3 business days.
How much does shipping cost?
Shipping rates and delivery times are calculated at checkout based on your location and selected shipping method.
Do you ship internationally?
We ship internationally; however, international customers are responsible for any customs duties, taxes, or import fees imposed by their country.
Do you offer exchanges?
We offer exchanges only on domestic (U.S.) orders within 30 days of delivery. Items must be unworn, unwashed, free of odors, and in original condition with tags attached to be eligible.
International orders are final sale and are not eligible for exchanges or returns.
All sale items, limited-edition drops, and promotional items are final sale and not eligible for exchange.
Who pays for exchange shipping?
Customers are responsible for all shipping costs associated with exchanges unless the item received was incorrect or defective.
Orders
Below are some of are common questions about orders
Can I change or cancel my order after placing it?
Orders are processed promptly. Once an order is placed, changes or cancellations are not guaranteed.
We cannot make changes once processing or shipping has begun.
I entered the wrong shipping address—what should I do?
Please contact us immediately. We are not responsible for orders shipped to incorrectly provided addresses or packages that cannot be delivered as a result.
Why hasn’t my order shipped yet?
Orders typically ship within 1–3 business days. During launches, sales, or holidays, processing times may be extended.
Products
Below are some common questions about our products
How do I know what size to order?
Each product page includes a size chart. Customers are responsible for selecting the correct size based on fit preference.
How should I care for my items?
To maintain fabric quality, fit, and color, follow these care instructions:
- Turn boardshorts inside out before washing
- Spot treat stains with a stain remover if needed
- Either remove the drawstrings or tie them securely
- Wash in a mesh laundry bag or with a small load of gentle items
- Use the delicate cycle with cold water only
- Hang dry to avoid shrinking or fabric damage
Do you offer custom designs or alterations?
We do not offer custom sizing, alterations, or design modifications unless explicitly stated.